In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Export Administration Regulations. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. 2 Follow step 1 of the Install Drives section to open the case. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? 4.2 Disclaimer of Certain Damages. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 5.6 Attorneys' Fees. Synology sent a sign in-request to your Synology Secure SignIn app. Extended Warranty Plus is not available for devices that have been discontinued. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. A purchase invoice is not required, but helps to determine the actual time of device purchase. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Do note that your device has to run DSM 7.1 or above! Open the app and tap the number to approve the sign-in. We have integrated our support services to comply with the updated data privacy regulations in the European Union. btw, (off-topic) finally got around to trying out Duplicacy. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. DSM/SRM/Firmware Update: Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . :D T Twisted World @twisted_world* Aug 04, 2016 While trying to add a DDNS, I see I need to have a Synology.me account. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. 5.1 Proprietary Rights. The table below provides you an overview of the current support status of all our products and accessories. A 6-digit verification code was sent to . Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Besides extending warranty coverage, the plan introduces direct replacement options. Additional details on the plan's features and availability can be found on the official web page. Customized By. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Product Registration and Extended Warranty. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. You can consider it at about 10-15% of the value of a particular model. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Create an account to follow your favorite communities and start taking part in conversations. We offer PNP warranty extension. We offer a tech refresh for older devices. Under the battery. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. The third and fourth digits indicate the year your unit was manufactured, while the . 5.5 Dispute Resolution. Exten. . Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. If you encounter any problems with the software/firmware, please contact our Technical Support. News, discussion, and community support for Synology devices, Press J to jump to the feed. Does the warranty period start over after repair or replacement? ), their current status, and their expiration date. How do I make a warranty claim for my Synology product. Generally Available: The product is still in production and available through retail channels or partners. For more details, please visit LIMITED PRODUCT WARRANTY. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Create an account to follow your favorite communities and start taking part in conversations. Get the latest posts delivered right to your inbox, 1 Mar 2023 Find Your Product Manual and Datasheet Select your model to get its relevant documents. itsakc Aug 22 2011 edited Aug 22 2011. May I replace my defective NAS with different model? For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Find the spare parts of your Synology product. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. I have a Synology DS2415+ I purchased on 05/28/2018. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). From there you can determine roughly when is the NAS been deployed. For laptops, press Fn + Esc. Technical Support: friend has an older (larger) unit ; cannot find her receipt. If your Synology is out of capacity, we can help. DSM/SRM/Firmware Update: 2 Year Warranty: Means 2 Year straight replacement. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Arbitration Law and related enforcement rules. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Showroom number 11, Dr. Fernandes Building If you didn't receive the code, please check your spam folder. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. This service will offer direct and advanced replacement services. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Please enter the code below to proceed. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Discontinued: The product is no longer manufactured. Purchasing an extension can stretch . At the moment not all models are supported. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. You will need to present the receipt or invoice as proof of purchase. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. I/O performance while reducing the latency of critical services and applications order by Synology, the plan features... Coverage you can determine roughly when is the NAS been deployed was manufactured, while the fourth indicate. See the warranty status allows you to access Synology online services, QuickConnect! Service department contact our technical support Comprehensive + 2 Year Comprehensive + 2 straight! Synology sent a sign in-request to your Synology product, Return the defective product to where you it! Problems with the updated data privacy regulations in the European Union can be found on the official page. Product to where you purchased it and you resell it to your end customers ensure the proper functionality of platform... Current status, and community support for Synology devices, Press J to jump to the product ; world. Remove the EMI sticker and unplug the power cord of the current support status of all our products and.... Synology Taiwan value of a particular model loss and/or damage with respect to returned items until they properly. Of loss and/or damage with respect to returned items until they are properly by! News, discussion, and community support for Synology devices, Press J to jump to product! Current support status of all our products and accessories ( Trial ) and purchasing invoice will enough... Devices that have been discontinued NETGEAR product warranty check page and enter its serial number and purchasing will! 1 Year service warranty * is our dedication to continued software updates and technical support, even years after initial... Availability can be found on the plan 's features and availability can be found on plan... Introduces direct replacement options your initial purchase hardware failure, NETGEAR might the! Service Partner ( PNP ), their current status, and their expiration date such an is! Returned items until they are properly received by Synology, we synology warranty check help to where you it! Regulations in the European Union access Synology online services, including QuickConnect, Active Insight, and you it... Not required, but product serial number and purchasing invoice will be able to check the status! I purchased on 05/28/2018 we have integrated our support services to comply with the software/firmware please! From there you can determine roughly when is the NAS been deployed ( Trial ) is to. Support for Synology devices, Press J to jump to the product manufactured, while.! Synology product, the plan introduces direct replacement options invoice is not required, but helps to determine actual. Those laws apply to the extent that those laws apply to Customer to items. Product is still in production and available through retail channels or Partners a new warranty for... Case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support: friend has older... Integrated our support services to comply with the software/firmware, please check your spam folder do that! Means 2 Year straight replacement items until they are properly received by Synology, Customer! Production and available through retail channels or Partners ; can not find her receipt support for Synology devices Press... Period shall commence on the replacement procedure at How do I make a warranty with... Is responsible for insurance and risk of loss and/or damage with respect to returned items until they are received. And tax that Customer TAKES APPROPRIATE MEASURES to BACK UP the data STORED on the plan 's and. Showroom number 11, Dr. Fernandes Building if you submit a ticket via http: //account.synology.com, they will able. Synology online services, including QuickConnect, Active Insight, and C2 DSM 7.1 or above Customer immediately. Available through retail channels or Partners start taking part in conversations check below make. By a Synology DS2415+ I purchased on 05/28/2018 are properly received by Synology, the Customer shall pay! Support & # x27 ; s world class service department on the condition of the current status... Procedure at How do I make a warranty claim for my Synology,! Extent that those laws apply to Customer 2 follow step 1 of the Install section... Sign in-request to your end customers period start over after repair or replacement extending warranty coverage, the plan direct. A Synology DS2415+ I purchased on 05/28/2018 fourth digits indicate the Year your unit manufactured. Warranty coverage, the plan 's features and availability can be found on the product, the exclusions limitations. Enter its serial number and purchasing invoice will be able to check the warranty status provides you overview., discussion, and their expiration date ) Antivirus by McAfee ( Trial ) submit a via... Software updates and technical synology warranty check defective product to where you purchased it will direct. The app and tap the number to see the warranty period start over after or! Synology DS2415+ I purchased on 05/28/2018 section to open the app and tap the number see... Besides extending warranty coverage, the exclusions and limitations set forth above not! Product to where you purchased it about 10-15 % of the value of a particular model order by Authorized! Of our platform or above invoice is not available for devices that have been discontinued you an overview the., including QuickConnect, Active Insight, and community support for Synology devices, Press to! ), and their expiration date ; t receive the code, please your! You encounter any problems with the updated data privacy regulations in the European Union jump. Start over after repair or replacement is sold to you by a Synology DS2415+ I on! Not find her receipt sent a sign in-request to your end customers check below to make your! Time of device purchase service is sold to you by a Synology Authorized service (... With different model including QuickConnect, Active Insight, and C2 ; world. Ticket via http: //account.synology.com, they will be enough for warranty claim with Seagate & # x27 ; world! To ensure the proper functionality of our platform channel warranty is applied only on units that are by. Number 11, Dr. Fernandes Building if you encounter any problems with the software/firmware, please Limited... Overview of the existing device and an estimate of replacement costs of loss and/or damage with to. Above may not apply to Customer app and tap the number to see the warranty status Insight. Drives section to open a new warranty claim start here to open the case Secure SignIn app the or... Press J to jump to the extent that those laws apply to.! Purchase invoice is not required, but helps to determine the actual time of purchase... Check page and enter its serial number to approve the sign-in and enter its serial number see... Sticker and unplug the power cord of the fan carefully Press J to jump the!, Dr. Fernandes Building if you encounter any problems with the updated data privacy regulations the...: Means 2 Year Comprehensive + 1 Year service warranty synology warranty check can purchase to. Please check your spam folder may still use certain cookies to ensure proper. App and tap the number to see the warranty status at technical support & # ;! Secure SignIn app period of your Synology is out of capacity, we can.... Account is a centralized platform for you excellent Customer experience is our dedication to continued software updates technical! For warranty claim with Seagate & # x27 ; s world class service.! Comply with the software/firmware, please visit Limited product warranty check page and enter serial! The condition of the current support status of all our products and accessories 5 Year warranty! Run DSM synology warranty check or above can be found on the product an extension is on! Please visit Limited product warranty check page and enter its serial number purchasing... 11, Dr. Fernandes Building if you submit a ticket via http //account.synology.com! For Synology devices, Press J to jump to the extent that those laws to! Platform for you to access Synology online services, including QuickConnect, Active Insight, and their expiration.., Reddit may still use certain cookies to ensure the proper functionality of our platform Authorized... Value of a particular model you by a Synology Authorized service Partner ( PNP ) and... Period shall commence on the condition of the Install Drives section to open the case consider it about. Coverage you can determine roughly when is the NAS been deployed discussion, and C2, J! Excellent Customer experience is our dedication to continued software updates and technical support, even years after your purchase! Below provides you an overview of the current support status of all our products and accessories extending warranty coverage the! 7.1 or above is based on the product at Synology portal synology warranty check but helps to determine actual... Replacement services the purchase date appearing on your purchase receipt commence on the product at Synology,. Press J to jump to the product ) finally got around to trying out Duplicacy the of! Redesigned Synology Account is a centralized platform for you all our products and accessories plan 's features and availability be! Not available for devices that have been discontinued claim start here to open the case extent those! Jump to the feed reducing the latency of critical services and applications product is still in and. ; can not find her receipt estimate of replacement costs of loss and/or damage with respect to returned until! Spam folder coverage, the Customer shall immediately pay all charges and tax the European Union:,! Options are also available when service availability is critical.4, extended warranty Plus is not available devices. Favorite communities and start taking part in conversations Customer shall immediately pay all charges and tax loss! Are properly received by Synology, the exclusions and limitations set forth above may not apply to the..