Fast service,made sure it was done the way I wanted it. It goes against our guidelines to offer incentives for reviews. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! They are curious and clean up when finished. Juan, we agree. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. They are not authored by Glassdoor. Mike was wonderful! i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. As a result, we have contacted the customer both via phone and email and are honoring their request in full. I'll be leaving soon. International Association of Better Business Bureaus. They show up on time and most importantly they know what they are doing. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. They never call me back. They were excellent, professional and friendly. They never ever measure the house before putting in the new a/c . 12. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Everything was repaired and I am thrilled that I called the right company. Once we received her BBB complaint,we immediatelyreached back out to the customer. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Im on disability, with issues from Leukemia and type 1 diabetes! It helps us realize where we may fall short, although we have great intentions. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. Be careful who you let inside your home. Parker and Sons consumer reviews, complaints, customer service. These are just a few examples: Dave at Parker and Sons came to my rescue. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. So sorry for the inconvenience. I was told I was the next customer in a 2 to. They never stick to things - they make changes too much. We have to clean ourselves in the office. I escalated my calls again and spoke with management person *********************. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Once they fix something its fixed right, dont have to call them back for the same thing again. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Stay away you been warned. Air Conditioning. Yelp users havent asked any questions yet about. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. I have a large so I needed two new AC units. Why was replacing the coil not recommended? I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Stayed to make sure it was working. The install takes, at most, 3 hours. Founded 1974 With Angi since September 2004. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Insulating my attic was over $8,000. And why didn't they honor it? During the week we also done get assigned breaks. 21 complaints closed in the last 12 months. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Theyre always professional and friendly. Small claims court should get a reply. I woke up with a rainstorm in my living room after a pipe burst upstairs. Submitting a response indicates a willingness to work with customers to make things right. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. I say it because the mold did not return. Please let us know if there is anything else we can assist with as were always happy to help. I would like the entire unit replaced due to damages caused by parker and sons employees. The customer stated she would call us back and rescheduleonce she felt better. Now the second issue is talking to his manager 2. Gentleman was polite, courteous and professional. Keep in mind this did not involve drywall or painting or adding a new junction box! Having problems? Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. Every time they come out to fix something and other things break. Yelp confirmed a business or employee license. Parker and Sons takes care of both the plumbing and A/C maintenance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. He helped me order what I needed, he gave me his cell so I could ask questions! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. The charge would be $3,819.00. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. Erin S. Parker & Sons is amazing. Thank you so much Jan for the great review for Andrew. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! to our friends and family be done by Jesus. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! I would have refused to pay for the inspection, but I just wanted him to leave already. We received an estimate to install an Aquasauna system to replace our water softener. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. And it happen twice. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. fiduciary responsibility of parkers and sons is now affecting my credit. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. So many - HR department works so closely with everyone else that nothing is confidential. BBB Business Profiles generally cover a three-year reporting period. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am going to dump this company's contract ASAP. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. (A plumber came in the day before and charged $950 for a day's work.) It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. - hours vary a lot We would give them a 5 Star rating. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. The department is basically understaffed. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Management is good and cares about employees. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. Had been without plumbing for days already. We used Parker several times and were happy. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We are very happy. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. There is no cleaning staff. I called another well known company and was quoted hundreds less. Marion, we love it when our techs hit a grand slam! Everybody was friendly and courteous. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. So $3250 for 8 hours of labor. I had a lower electric bill with my old a/c. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. A Note From Our President Regarding COVID-19. Pros & Cons are excerpts from user reviews. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! There is no cleaning staff. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Why was I not contacted? As a result, we have contacted the customer both via phone and email and are honoring. He marked that he checked the filters, which he definitely hadn't. They fixed both in 15 minutes for under $100! We are very happy. Customer service contacts and company information. We take COVID-19, and the health of our customers and technicians seriously. Took advantage of my elderly parents! Their technician Josh is the absolute best!! Pros & Cons are excerpts from user reviews. Parker & Sons just completed an a/c overhaul yesterday. Well that was a big lie. We have been customers for over 20 years. Their employees should put on face mask when entering someone house. We are very . Read what our customers -- people just like you -- have to say about our products and services. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We also ensure all reviews are published without moderation. Showing 1-10 of 198 results. Anthony was professional, knowledgeable, courteous and nice. I woke up with a rainstorm in my living room after a pipe burst upstairs. Keep your family safe. Did a fabulous job. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. I called other companies and all said they overpaid by around $2500 for what was completed. Here are 8 tips for writing great reviews. They said they'd refund $1700, and then perhaps my review would become more positive. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Great pay. A free inside look at company reviews and salaries posted anonymously by employees. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. My ac was out again last night due to another failed thermostat. Parker & Sons offered a rebate through the ********** program. See Yelp for long description of this co. Way to screw senior citizens. It was a mistake to go with Parker & Sons. The coupler came loose and it needed to be taped back together. When the installer came out they were nice but didnt even cover my clothes with plastic. The a/c was running constantly and my electric bill was sky high. sales rep, and asked both to contact me tonight, to start the refund process. Denise, thank you for the kind words about Josh! Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. HIPAA Guidelines To Remember While Responding To Patient Reviews. Luckily, my next call was to Parker & Sons. I woke up with a rainstorm in my living room after a pipe burst upstairs. Never show up ..Saturday waited all day. Parker and sons have been to my house to work on it multiple times over the course of a year. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. The ** unit has never worked to cool house since the installment. We're having the work done for $600 from another company. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. He went above and beyond to help us! Purchase and installation of a brand new HVAC unit was completed 6/2722. Thank you for taking the time to write this positive review and recommendation. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Read what our customers -- people just like you -- have to say about our products and services. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Is this even legal? Thanks for the great recommendation! Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. I understand that mistakes can happen and or personal error on my part was thoroughly examined. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. They also worked in several households & everyone said the lads are made for the job, Horrors. Yes, Parker & Sons offers eco-friendly accreditations. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Accursio was wonderful. They had my new water. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Customer Service. So, let's see. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. I have asked numerous times for a replacement unit from their supplier ( Day and Night). Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. This has been almost a year and didnt their installer saw there was a hold in the air ducting? I think it would actually get somebody to my home faster. Luckily, my next call was to Parker & Sons. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. We were told we could be put on stand by for the next day which was great. Justin Ross came out to our house around 9am the next day. You must ask permission to use the restroom or to step aways from your desk. Parts were AT MAX $750 likely $500. $10000 for replacement unit. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. The ease of their financing terms made it a very easy decision to make. We'll guide you through the process. Call us at602-344-9027to speak with a live person about your specific concerns. Good service paid them and I was very happy. . . The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. The managers don't communicate well at all. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Parker & Sons looks forward to working with you again! Dominate search results. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. We know he'll love your shout-out as much as we do. Doug, we're glad your service was both prompt and professional. We also offer installation services for new equipment. Our experts are Trust Certified in addition to being licensed, bonded, and insured. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Be the first to find this review helpful Helpful Share Join the Parker & Sons team As a matter of policy, BBB does not endorse any product, service or business. This a/c broke down about the first 2 months and they came out to fix it. Claim your profile to access Trustpilots free business tools and connect with customers. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. They started digging and then things just went downhill from there. He sent his supervisor out to measure the house and said it was the right size. Behavior contrary to these beliefs is not tolerated nor accepted. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Luckily, my next call was to Parker & Sons. My husband call him three times the other day .No return call. 53 total complaints in the last 3 years. What a Melvin! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Thanks for nothing pat Mack Fine. They should be ashamed of themselves!!! I told my boss and she told upper management but they got mad at us. We also have a Tucson site. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. There are still labor laws to abide by! Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. That's the absolute basics and he lied about it. This company care about it's people and they strive for growth and opportunity. Bonuses are not capped. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. This profile is powered by Birdeye. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. The quote was for $669, which was verbal, never provided in writing. Very serious quotas and strict sales goals with. electrician, air duct cleaning, ceiling fans. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. So many - HR department works so closely with everyone else that nothing is confidential. This is being addressed immediately and someone will reach out. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. We originally had George Brazil come out and they gave us a decent estimate at first. Good company with some growing pains but they manage the best they can. So, Parker & Sons is charging $833/hour. You are in Phoenix. Contact us today! 12/16/2022. This is the reason I switched from my previous company! It has been a year and my AC has not functioned correctly. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker & Sons is amazing. The SRP rebates were supposed to take out some of the price pain. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. There was installation all over my clothes. They were absolutely mind boggling! Their error of omission cost me $950. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Laurie C. Hi Lois. Im still waiting! Charged them $4600 to replace a water heater. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. I may have not been presented other billing options. 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