Page 11 Aladdin Connect Limited Warranty GMI Holdings, Inc. d/b/a The Genie Company ("Seller") warrants to the original purchaser of the Genie Aladdin Connect ("Product"), subject to all of the terms and conditions hereof, that the Product and all components thereof will be free from defects in materials and workmanship for a period . They can see if the door is open or closed but cannot add more users or create rules. If you have a private network, if the home network is down, or if the signal is not reaching the garage door opener, your home network will not appear on the list. If the blue LED on the door position sensor does not stop fast flashing after pressing and holding the door position sensor button, try pressing and holding the door position sensor button again until the fast flash stops. During operation, the 5 seconds before the door move alert is completed the user can abort the move by pressing any of the door buttons on the door control module. At the top of the page, tap to turn the green switch on the right-hand side of the screen off. Some smartphones automatically try to use cellular data when a Wi-Fi network is not connected to the Internet. To reconnect the sensor faster, you can simply press the button on the door sensor and it will reconnect to the door control module, When the signal path is clear, the sensor should automatically reconnect to the door control module and the light should return to, Communication can also be disrupted if you press and hold the door position sensor button for more than 5 seconds when the door position sensor is paired to a door button. The activation link expires after 24 hours. You must have your Wi-Fi home network name and password available to complete the setup. If the blue LED on the door position sensor is off and never starts slow flashing, the battery may be dead. Look at the Wi-Fi icon on the top of the screen on your smartphone. In some cases, the password is printed on a sticker on the router. During the Wi-Fi setup process, your smartphone needs to connect directly to the garage door Wi-Fi network. Mount next to the opener near the ceiling - In this location, you can plug it into the same outlet as the garage door opener and connect the control wire to operate the door from the door control module directly to the garage door opener. The door sensor link status in the app is, Not Paired. What do I do? Features: If the garage door opener is operated by any means, the Genie Aladdin Connect app will send an alert to your device indicating the status of the garage door. If the doors status is not correct, try looking at another app and then going back to this app, which will refresh the data on the screen. System messages alert you if the device goes offline are in an error state. The wiring from the door control module connects with existing wires going to the wall control push button terminals. What do I do? Run the wires and attach wires with staples. For iOS devices, turn off cellular data by opening settings, then select Cellular to open Cellular settings. Where should I mount the door control module? When the door position sensor is horizontal with the push button and logo facing down, the door position sensor reports the door is open. Check power source. The serial number on a ceiling mount opener is on the bottom or the side of the of the device under the lamp cover on a white sticker. If the light remains flashing green after 5 minutes you may have ports on your Wi-Fi router that are blocking traffic between your device and the cloud It is a convenient mobile device app to operate up to 20 garage door openers from anywhere. 5 ft from a power outlet - The door control module has a 5 ft power cord. Sometimes, after a power outage, the garage door opener does not restart fully. You can turn on and off notifications from the main menu by clicking manage notifications. DC motor with Soft Start & Stop control. You can click on the offline text to show an error message and then click on configure Wi-Fi. If you have already used the email address to setup an account, then you can skip the account signup set and simply login. A video on how to add another sensor is available here. If you are using a computer, the computer has to be connected to the gdocntl network. You may need to contact your provider if you do not know your password and cannot find the document that was provided at setup. How does the retrofit kit know if my door is up or down? The serial number is invalid. If the link does not open your browser, check that you have the most up-to-date version of the browser. How do I change the button that is associated with the door position sensor? What do I do? . You should see a solid green light quickly, but it can take up to 5 minutes. Solid Blue - If a door position sensor has been associated with the door button and that door position sensor is communicating with the door control module, the blue LED is illuminated. I went through Wi-Fi set up, and my LED light is still yellow. Genie has also partnered with other top smart home companies to offer even more convenience, simplicity, and security to the smart home industry. When manually entering the serial number, the letters are all capitalized. You may have to update your email app to the latest version, change the security settings in your email app, or use another email app to access your email that allows you to click on links. During setup, a blinking blue LED indicates that the door button is trying to pair with a door position sensor. Connecting to your home Wi-Fi network may take a few minutes, but this does not necessarily mean the connection will be unsuccessful. If there are no screw terminals or wiring connected to your wall control push button, it may be a wireless wall control, so you can not use it and have to connect directly to the garage door opener instead. . When you create an account, the app emails an activation link to your username, which is an email address. Once in settings, find the option labeled Cellular and tap to open Cellular settings. As the device connects to your home Wi-Fi network, a series of confirmation messages will appear in the app indicating a successful Wi-Fi configuration and acknowledgment that the setup is complete. In this case, the door position sensor stops communicating and the, To re-establish communication, press and hold the door button until it beeps the. If you have a good Wi-Fi signal and are unable to complete the setup contact the customer care team. What do I do if my home Wi-Fi does not have a strong signal in the garage? For Genie systems, go back to the in-car transmitter button you programmed and press this button 3 or 4 times, or until the door starts moving. What do I do? What if the door does not close when a rule should have closed the door? Example: My daughter can have access to all doors. What can I do? Starting with 2021.10.5, my Aladdin Connect garage door opener has not been working. . After 2 consecutive remote commands fail, remote operation is disabled and the system is put into UL Lockout. Yellow light - The Door Control Module is in Wi-Fi configuration mode and ready to be configured. Press and hold the Wi-Fi button again. If the sensor did not automatically reconnect you can manually pair the door position sensor to the door control module. Wiring the door control module - Leaving the wire spool intact, split one end of the dual strand wire approximately 2 in. Notifications depend on provider-specific message delivery services such as APNS (for iOS) and FCM (for Android) to deliver message to the end user device, and the delivery timing is controlled by those services. Blinking Green light: . To resolve the issue. Our Aladdin Connect RetroFit Kit and Wi-Fi Enabled Garage Door Openers work with the Aladdin Connect app to give you the latest technology for your home. Once a mounting location has been determined, remove the mounting bracket from the back of the door control module, plug in the power cord to the power outlet, and connect the plug to the door control module. If Wi-Fi has not connected or if the app has not prompted you to select the status of your LED light after 5 minutes, verify that you have a good Wi-Fi signal in the garage and try again. If the door sensor has never been setup, see FAQs above to setup the sensor. After hitting save, the first part of the configuration is complete, and the door control module connects to the home Wi-Fi network. Blinking Blue - There are two conditions that cause the blue LED to blink, one during operation and one during setup. Upgrade your phone OS to a newer version. If the blue LED does not flash when the button on the door sensor is pressed, the battery is likely dead. If the door position sensor has been disassociated from the door button, see FAQs above to manually pair the door position sensor. Your door control module is only compatible on 2.4 GHz networks because it was designed to work reliably over greater distances and through insulated walls. Repair or replace. Red light: Can mean the unit . There are many potential causes that a door fails to close or open such as a bicycle fell over and is blocking the path of the door, or the door froze to the ground in extremely cold weather. Warranty Registration. These bands can both provide reliable Wi-Fi to your home. The Genie is the tritagonist of Disney's 1992 animated feature film, Aladdin. Genie brand garage door openers are now found The embedded webpage takes you to a set-up screen. Troubleshooting for the 1022, 1024, 1042, 2022, 2024, 2027, and 2042 models can be done with the Powerhead LED lights or operation symptons depending on what the issue is. If you are installing a retrofit kit, you have to scan the serial number on the back of the retrofit kit, not the serial number on the garage door opener or other devices. I changed my router or my Wi-Fi password. On the next screen verify you are connected to your Wi-Fi and select connect. Only a master/primary account can add a device to create rules. If you set up your account using an invalid email address, you will not be able to receive an email to reset your password. The blue door position sensor LED remains off during normal operation and during setup after some time. GenieSense Monitoring and Diagnostic Technology. Contact customer service to help you walk through setting up a new account with a valid email. Yes, there is a second approach to get your Wi-Fi network and password passed to the door control module. The link expires after 24 hours, but you can send another link anytime by hitting reset password again. A solid green light means your device is successfully connected to your home Wi-Fi network and has established a secure communication link to the cloud. How do I reset my password if my username is not a valid email address? Each door has 2 status LEDs, one blue and one red. Click on the configure button. You must physically go to the door and operate the door locally from a wall console or remote to make sure the door is working. If after a minute the light above the door button on the door control module does not turn blue, you will need to manually pair the door position sensor to the door control module. For example, if DOOR 1 has been open for longer than 1 hour on either Monday, Wednesday, or Friday, perform an action. I cant open the link in my email. If the LED light on the door control module is still flashing blue, press the door position sensor button a second time until it starts a slow blink, approximately once per second. What can I do? Explore our product and support offerings today. Additional DPS sensors can be purchased separately from your local Genie retailer. please contact the Aladdin Connect Customer Care team at 866.599.4995 Mon-Fri 9am-8pm EST, Sat 10am-6pm EST or via email at ac-ohd-support@geniecompany.com. For iOS devices, turn off cellular data by exiting the app and opening settings. The system should start up normally and lights return to their normal state. (see FAQ above). When you enter the name, be sure that it is a 2.4 GHz network. While the LED above the door button is flashing blue, press and hold the button on the door position sensor until the blue LED begins slow flashing, about once per second, indicating that the door position sensor is ready to be paired with a door button. It can also control gate operators and MyQ Light Accessories for an all-in-one . How do I know if my home Wi-Fi has a strong signal in the garage? The Genie Aladdin Connect is designed to be an affordable, easy to install system to bring your garage opener into the 21st century of home automation. The app controls up to 20 garage door openers or retrofit kits and allows you to do the following: Set up rules to automatically notify you or close the garage if the garage door is open at night or open for a long time. Turn the power to your home Wi-Fi router off, wait 30 seconds, and then turn it back on. I have deleted the information related to the integration from my configuration.yaml . . 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