Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. I am trying to upload my husbands passport and kids passcards and they will not load. For customer support, please contact: [emailprotected]. Youll love the ability to message them through the app. Your advise & resolution required ! However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Is the app available in multiple languages? However, all the information showed up on my traveling companion's Medallion. I need to pick up my Medallion device at the port. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. It's just, dammit! Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Your vacation simplified, personalized. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. I've never been asked to show the app at check in. All 8 cruises since the restart.I had to show the original vax card anyway. I had this interaction yesterday when checking DMW function. Ann is my middle so my passport is correct My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). ), @Aunt Bartywelcome to CruiseCritic! Please, a line by line instruction guide? Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . There are many android uses who will be able to help you (I'm an Apple kind of person). As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. It keeps saying that these are pending and not acceptable. Can't do this successfully. No, the Medallion contains no information at all. Always get message try again later Unable to login. It took an extra long time to connect. More time for you. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Switch your mobile device to "Airplane Mode" in Settings. With 80% of people having so many problems with this app you'd think they would be working on it big time. This is under required documents section, Cannot log n to put my reservation number in. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. 2. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Our other single voyage works fine. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. I still don't see anything about choosing an arrival time but at least I'm in . To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. The app won't load on our home computer either. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Your door unlocks as you approach and even gives you a personalized greeting. We have a 31 day (ta && ta.queueForLoad ? But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Booking name Rene This will be an interesting cruise in 5 days. It keeps telling me to try again later. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. . When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I have been on Medallion (ta && ta.queueForLoad ? When i complete the info, i cannot click save. Will not save info. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). It's windows 7. I cannot link my booking number. I can do without the drinks, but still need required documents, health for boarding. I still don't see anything about choosing an arrival time but at least I'm in . I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. (Only passport option). However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. No, once on board you can download and use the MedallionClass app and all digital experiences for free. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. CC Help Jenn Very poor app. Save screen is grey in personal information and wont let me save. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Frustrating to use and had have customer service help with it. Can not get to green line. Tried to download an existing photo. We actually have our own Princess webpage too,. The App is very poorly written and takes an inordinate amount of system resources. LauraS tried to upload Covid pass. It freezes every time I try to access anything. I am unable to download my covid vaccination results onto the app. Does anyone know how I can do this outside of the app? Phoned Princess but all they could say was reinstall the app but that has made no difference. - Onboard Packages I believe they have the ability to make updates within the app on your behalf if there's an issue. I have tried taking a picture - nope. Click Princess MedallionClass "Force Stop". Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . click "Force Stop". Why is my COVID pass still pending 3 days before the sailing date ? I am currently using IPhone 11. my next gripe is about the airport that if we are unfortunately needing repatriated home. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. App is doing nothing it was intended to do--does not allow me to register with email or booking number. Can't click on it. The MedallionClass app puts everything at your fingertips How do I REMOVE this app! An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. I think this is down to semantics. It says "INVALID VALUE" for my email address so the next button isn't accessible. 3D printed wristband for Princess Medallion Class Cruises. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. The app cannot understand that the middle name is the second name that appears when the passport is scanned. After downloading co ved images will not save. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. It also offered a 4 or 6-top. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Cannot link my booking, the error is No booking number found. Ugh. Their Help Desk lady in UK couldn't login with my details. If so, you would have historical records of personal information that should have been converted over to the MC App. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Why can't they have an app that works on older phones?? Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Princess MedallionClass does not seem very safe to us. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. That eventually went away. I have successfully located the Arrival Time feature on my tablet. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Depending on your departure date, they might not respond for a while. Is a Medallion wearable safe to use if I have a . Learn more about our commitment to CruiseHealth, Already booked? It is a pain to navigate and certainly not fit for purpose. My booking and ship was changed to another ship and booking number. Thank you. Force Stop the Princess MedallionClass App. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. App still crashes on my phone, but as long as I can get in. Does anyone know how I can do this outside of the app? How does the Medallion device help with guest safety? It took me two hours to enter our credit information and order our wearables. What do I need to get it to save the information? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. You can't do everythingbut quite a bit can be done using this method. That eventually went away. Photo of my vax card will not upload. Can I wear my Medallion device in the pool? Pretty sure everything else is manual entry. If yes, then download the medallion class app from the app store. Now I am on board the Caribbean Princess. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Yes, it's waterproof, and heat, sand and salt resistant. I cannot enter numbers of postcode for payment method credit card entry Just FYIyou have responded to a posting that was created back in 2021. . More items open up in the app as you get closer to cruise date. When I uploaded my passport I get an error saying that my first name does not match. R u sure you have placed the phone properly over them? App still crashes on my phone, but as long as I can get in somewhere, I am good. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". When I try to scan passport it doesnt work. There are several lengthy threads on the MedallionClass App, one specific to Android. Started August 27, 2021, By Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. If you. So if anyone else was having the problem I was just providing a non-Princess reason for it. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. I even tried to use their web version of the app. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Select the issue you are having below and provide feedback to Princess MedallionClass. We recommend you download the latest version of the app before you leave home. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Very frustrating. 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