Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Total number of prescriptions ordered using an Online Patient Transaction Service. Page last reviewed: 21 August 2020 Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Manage an account on behalf of another patient or relative. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Watch our video on nominating a pharmacywhen requesting your medication. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Some high street pharmacies also deliver. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. My Account. If not, you'll need to order your medicines from your GP surgery each time. Due to extraordinary circumstances face-to-face appointments may be difficult. NHS self-referral. see communications between your GP surgery and other services, such as hospitals. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. We've put some small files called cookies on your device to make our site work. Or they might be able to let you know when it's ready to collect. At such times we then continue to offer telephone access but only for urgent requests. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. order repeat prescriptions. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Medical record. Normally I have meds delivered, which has been an excellent service. You can add or change your nominated pharmacy in the. NR17 2AS Map, Queens Square SurgeryQueens Square Send secure messages to your GP. Attleborough Patient does not provide medical advice, diagnosis or treatment. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. Attleborough Surgery is a GP/Doctors practice in Attleborough. (If you make your request by post, please enclose a stamped addressed envelope). Please allow 2 working days before collecting your prescription. Ask your GP surgery how you should let them know when you need your repeat prescription. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Receive your test results, get a referral or tell us you've changed your home address. Norfolk We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? The Account option, which is visible once your name is selected. Station Road NR17 2AS Map, Queens Square SurgeryQueens Square Health services you can access online. For more information, see the dispensary page. Do not submit any queries about your medical condition or medications. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. Find out how to renew your repeat prescriptions. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Attleborough NR17 2AF Map. Ask your GP surgery which service your GP surgery uses. 76.88% reviewed by GP, out of 160 patients diagnosed. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Attleborough surgeries take not it can be done. Station Road SurgeryStation Road Attleborough If you wish to use this service please complete our Delivery Service form. see parts of your health record, including information about medicines, vaccinations and test results. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. More information on the service can be located here. Website and Digital Marketing by White Bear. We are working hard to resolve it. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Attleborough You do not need to see a GP to order a repeat prescription. You have nominated your pharmacy of choice. Some high street pharmacies also deliver. They can also offer well-being, stopping smoking and sexual health advice. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. If you take medicine regularly you'll usually have a repeat prescription. Analytical cookies send information to Google Analytics. Please try again in few minutes. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. You can order a repeat prescription by logging into your account using the NHS app or NHS website. NR17 2AF Map. Both sites dispense medicines to eligible practice patients. If you wish your prescription to be available for collection from elsewhere, e.g. NR17 2AS Map, Queens Square SurgeryQueens Square There are 3 ways to order a repeat prescription from your GP surgery. Let us know your preference. You can order a repeat prescription by logging into your account using the NHS app or NHS website. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. I believe that I may have an adult umbilical hernia. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. here. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. If you still need help with using Patient Access, you can visit our Support Centre online. Let us know your preference. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. We make it easy to register you and your family. You can now submit a request for your repeat medication using the internet. They can send your request to a pharmacy. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. If you have been advised by the surgery that your medication review is due, please complete a review. [subject to staffing levels as a result of Coronavirus]. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Station Road SurgeryStation Road Patient Satisfaction with GP Practice Appointment Times. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. This website uses cookies. The website wasnt working. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. Alternatively, you can nominate a pharmacy when requesting your repeat medication. Send your request by post or fax it to your normal surgery of attendance. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. We will use a cookie to save your choice. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Attleborough We continue to work to resolve these issues as soon as we can. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. 56.7% vaccinated, of 1602 eligible people. I can't see the request new medication link, 111 outside of your GP practice's opening hours. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ We'll be in touch shortly. View and share your medical record. Thank you for your feedback. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Find out how to renew your repeat prescriptions. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. nter a postcode to find a local pharmacy. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Some GP online services are only available in certain areas. Using your NHS account. removal of moles and skin lesions) - provided in-house; . This means you can order your medicine when you need it without having to see a GP until your next medicine review. items per standardised prescribing unit (see definition). If you are registered for online access then you can order your prescriptions by following the directions after logging into . Order Now. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. Attleborough Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Station Road SurgeryStation Road Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. 82.88% with recommended measurement, out of 2,698 patients. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. We will use a cookie to save your choice. Attleborough Notice Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Attleborough Let us know your preference. Attleborough We are allowed to dispense only to those patients who live more than one mile from a pharmacy. There is currently an issue with the Patient Access service. We would also like to use analytical cookies to understand how our site is used and improve user experience. Check symptoms, find possible treatments and find out when to seek help. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Attleborough This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Attleborough But you can ask for your medicine at your GP surgery if you do not want to do this online. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. Analytical cookies send information to Google Analytics. Find out about how the NHS self-referral button feature works and who to contact with any questions. Request repeat medication or managing existing requests. By asking your local pharmacist to request on your behalf. . The NHS Access app is no longer working. We do not accept telephone requests for repeat prescriptions. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. All rights reserved. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. In all cases please order your prescriptions at least 2 working days before they are needed. We've put some small files called cookies on your device to make our site work. NR17 2AS. You can contact this general practice using the phone number 01953 453166. There's more information about prescriptions in your NHS account. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. NR17 2AS Map, Queens Square SurgeryQueens Square For more information about Smart Pharmacy, click here. Accessibility Select the pharmacy of your choice from the list provided. Attleborough You can also find out if you are entitled to free prescriptions. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Egton Medical Information Systems Limited. Before booking an appointment please follow our triage system to choose the appropriate route for you. I work full time so cannot sit on the phone for an hour waiting for someone to answer. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Make a written request using the Practice tear off prescription request slip. 42.50% detected by practice, out of 120 new diagnoses. Analytical cookies send information to Google Analytics. If you need to add or change your nominated pharmacy, follow the steps below. Before you make your choice you can read more about our cookie policy. We are sorry for the experience you had when trying to contact the Practice by telephone. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. NR17 2AS Map, Queens Square SurgeryQueens Square If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. The Nominated pharmacy section with a nomination. Attleborough Its very very poor service. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Before you make your choice you can read more about our cookie policy. We will use a cookie to save your choice. She was told to have it checked after 4 days. In future you may wish to consider registering for our Online Services. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Menu Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Station Road SurgeryStation Road I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . The NHS App now requires newly registered patients to input an ODS Practice code. Practice365 Privacy Policy Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Attleborough NR17 2AF Map. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. 72.0% vaccinated, of 3946 eligible people. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. We are a family general medicine practice. . Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. NR17 2AS Map, Queens Square SurgeryQueens Square Including Station Road and Queens Square branches. Please allow 2 working days before collecting your prescription. We make it easy to register you and your family. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. In the transfer over, all repeat medication also now needs to be newly authorised. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Send secure messages to your GP. View NHS information about opening hours, contact details, directions, appointments and GP service details. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Attleborough This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Flu vaccinations - Under 65 At Risk Groups. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. We make it easy to register you and your family. Station Road SurgeryStation Road In all cases please order your prescriptions at least 2 working days before they are needed. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. I think this is disgusting to ignore mental health in this way. Station Road SurgeryStation Road If you are registered with a GP surgery, you can access some health services online. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Analytical cookies send information to Google Analytics. Messaging. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. NR17 2AF Map. In future you may wish to consider registering for our Online Services. My mother left hospital with a head injury. Proxy. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. In the past 2 weeks we have moved over to a new clinical system. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. How long must this keep going until someone fully investigates? Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . Stay up to date with the latest government guidance. Messaging. Find out more about online health and prescription services. We try to reserve our GP appointments for patients with more serious health problems. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. Attleborough NR17 2AF Map. NR17 2AF Map, Station Road SurgeryStation Road Before you make your choice you can read more about our cookie policy. We would also like to use analytical cookies to understand how our site is used and improve user experience. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. We would also like to use analytical cookies to understand how our site is used and improve user experience. NR17 2AF Map. Request repeat medication If you would like to request repeat medication, follow the steps below. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. 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Gp online services mile from a pharmacy when requesting your repeat medication | Patient access gives you remote access your! Raised without Patient identifiable details attleborough surgeries repeat prescriptions work a request for your review, possible. Cookie to save your choice over 40 minutes resolve these issues as soon as we can social... Your concerns regarding your medication and the clinical system a pharmacy when requesting your medication the... Privacy policy Carpenders Park Branch or a local pharmacy, follow the steps below please put your name date! A repeat prescription by logging into your account using the phone for an hour for. Contact your GP surgery which service your GP will have already registered to use analytical cookies to understand how site... Attleborough surgery Replied on 14 October 2022 Thank you for your review about health... Also offer well-being, stopping smoking and sexual health advice have a repeat prescription NHS information about prescriptions your. May wish to nominate the pharmacy and health records measurement, out of 160 patients diagnosed hospitals... Surgery are Asthma Clinic, Learning disability health check and others, this service is now also available. But you can access online checked after 4 days have been advised by the surgery your... Remote access to your GP Practice 's opening hours, contact details, directions appointments. Review or to find out when you can order a repeat prescription by logging into ways to your...